Frequently Asked Questions

  • Do you provide 24/7 emergency service?

    Yes, SERVPRO of Central Manhattan offers 24/7 emergency response for water, fire, mold, and storm damage across New York City and surrounding boroughs.

  • Are your technicians certified?

    Yes, our technicians are IICRC-certified restoration professionals with advanced training and ongoing technical education for safe, professional cleanup and restoration services.

  • What areas do you serve?

    We serve Manhattan, Brooklyn, Queens, The Bronx, White Plains, and Long Island City with rapid on-site response for both residential and commercial properties.

  • Do you work with insurance?

    Yes, we work directly with insurance carriers and provide detailed documentation and photo records to streamline the claims process and minimize hassles.

  • Can you handle high-rise buildings?

    Yes, we're experienced with high-rise apartments, office towers, and mixed-use buildings throughout Manhattan, including multi-floor water extraction and specialized urban property challenges.

  • Do you offer mold removal?

    Yes, we provide certified mold removal and remediation using HEPA filtration, negative air chambers, and antimicrobial treatments in compliance with NYC health guidelines.

  • What's included in fire damage restoration?

    Our fire restoration includes soot removal, smoke odor elimination, content cleaning, and reconstruction services using ozone treatments and HEPA-filtered equipment for complete recovery.

  • Can you remove persistent odors?

    Yes, we eliminate odors from smoke, mold, sewage, and pets using ozone treatments, hydroxyl generators, and thermal fogging to neutralize sources permanently.

  • Do you handle construction and rebuilding?

    Yes, our licensed professionals provide full reconstruction including framing, drywall, flooring, and painting with single-source project management and NYC permit expertise.

  • How quickly can you respond?

    We provide rapid on-site response throughout NYC with local insight into Manhattan's infrastructure and storm risks for fast, proactive solutions.